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The analysis and use of internal and external data is not necessarily new to successful insurance companies. In digitizing products, services and processes, many insurers have the advantage of being able to draw on data collections that have been built up over many years. However, few succeed in analyzing this interconnected data holistically and visualizing it in a 360-degree view of the customer.

Customer-centric services also means fraud detection

This was the challenge facing Allianz Benelux. The subsidiary of the 130-billion-euro insurance giant Allianz, employs more than 2.000 employees, insures customers across countries in Belgium, the Netherlands and Luxembourg, and has an estimated annual turnover of around four billion euros. After a series of mergers and acquisitions, the company faced the task of consolidating its customer data across multiple data silos. The aim was not only to improve sales efficiency, but also to gain a complete overview of customer risks, make forecasts for the future and thus improve customer service.

A current YouGov survey shows the effects of the Corona pandemic on the vacation planning of Germans. Most respondents have changed their travel plans. They are now either spending the summer in Germany or staying at home altogether. In mid-June, the German Foreign Office lifted the travel warnings for most countries. Nevertheless, a good half of Germans are likely to spend their summer vacations at home. A quarter of those surveyed want to vacation in their own country. This is shown by a recent YouGov survey commissioned by DEVK Versicherungen with more than 2.000 respondents.

After all, 16 percent travel within the EU. 35 percent prefer southern Europe – d.h. Italy, Croatia, Malta, Portugal, Slovenia and Spain. Central European countries such as Luxembourg, Austria, Poland or Hungary are also popular destinations (23 percent – excluding Germany).

These support and counseling options are available for parents of children in need of care.

Almost all children with care needs are cared for by their parents at home. One of the special features of children in need of care, in contrast to senior citizens in need of care, is that children are to be accompanied by the care into a life as independent as possible. That's why care includes various early intervention measures – a time-consuming undertaking.

In many areas, trainees remain covered by their parents' existing insurance policies. However, there are also risks for which they need their own insurance.